Track My Order
Thank you for choosing SUBSTITUTE CHEMICALS! You can easily track your order to stay updated on its status. Please follow the steps below to find the information you need.
How to Track Your Order
- Locate Your Tracking Number: After your order is confirmed and shipped, you will receive an email containing your tracking number. This email will be sent to the address you provided during checkout.
- Visit the Tracking Page: Click on the link provided in the email
- Enter Your Tracking Number: On the tracking page, enter your tracking number in the designated field and click “Track” to view the status of your shipment.
Tracking Status Definitions
- Pending: Your order has been received and is being processed.
- Shipped: Your order has been shipped, and you can track its journey.
- Out for Delivery: Your package is on its way to your delivery address.
- Delivered: Your order has been successfully delivered.
Delivery Issues
If you encounter any issues with your delivery, such as a delay or a lost package, please contact our customer support team immediately at substitutechemicals@gmail.com or through our live chat feature. We’re here to help you resolve any concerns.
Frequently Asked Questions
- How long does shipping take?
- Within the US: Overnight delivery.
- International Orders: Typically takes 3 days.
- What if I did not receive my tracking number?
- Check your spam or junk email folder. If you still cannot find it, please contact us for assistance.
Thank you for choosing SUBSTITUTE CHEMICALS! We appreciate your business and are here to support you every step of the way.