Frequently Asked Questions (FAQ)
1. What types of products do you offer?
We offer a wide range of research chemicals and related products suitable for both retail and wholesale customers. Our catalog includes pure research chemicals, custom solutions, and various laboratory supplies.
2. Are your products safe for use?
All our products are intended for research purposes only and should not be used for human consumption. We provide detailed safety information and handling instructions for each product to ensure safe usage.
3. Is there an age restriction for purchasing?
Yes, you must be at least 18 years old to purchase products from SUBSTITUTE CHEMICALS. We implement age verification measures to ensure compliance.
4. What is the minimum order amount?
The minimum order amount is $99.99. This helps us streamline our operations and maintain quality service.
5. Do you offer free shipping?
Yes! We offer free shipping on all orders over $150. For orders below this amount, standard shipping rates will apply.
6. How long does delivery take?
- Within the US: We guarantee overnight delivery.
- International Orders: Delivery typically takes 3 days, depending on the destination.
7. How can I track my order?
Once your payment is confirmed, you will receive tracking information via email. You can use this information to monitor the status of your shipment.
8. What is your return policy?
We accept returns of unused and unopened products within 30 days of purchase. Please refer to our Refund and Returns Policy for more details on the return process.
9. How can I contact customer support?
Our customer support team is available 24/7. You can reach us via email at substitutechemicals@gmail.com or through our live chat feature on the website.
10. Do you have a privacy policy?
Yes, we take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. You can review it on our website.
11. Are your products compliant with regulations?
We ensure that all our products comply with relevant laws and regulations. However, it is your responsibility to understand the legal status of specific chemicals in your jurisdiction.
12. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can only process changes or cancellations if the order has not yet been shipped.
13. Do you offer bulk purchasing options?
Yes, we offer wholesale pricing for bulk orders. Please contact our support team for more information on bulk purchasing options and pricing.
14. What payment methods do you accept?
We accept various payment methods, including credit cards and secure payment gateways. You can choose your preferred method at checkout.
15. How do I create an account?
Creating an account is easy! Simply click on the “Sign Up” link on our homepage, fill in the required information, and submit your registration. You will receive a confirmation email once your account is created.