Privacy Policy 

At SUBSTITUTE CHEMICALS, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make a purchase.

Information We Collect

Personal Information

When you create an account, place an order, or contact us, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely)

Non-Personal Information

We may also collect non-personal information about your interactions with our website, including:

  • IP address
  • Browser type
  • Operating system
  • Pages visited
  • Time spent on the site

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your order and customer support inquiries
  • To improve our website and enhance your shopping experience
  • To send you promotional materials, if you have opted in to receive them
  • To comply with legal requirements and protect our rights

Data Protection

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers and encryption technology during data transmission.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Cookies

Our website uses cookies to enhance user experience. Cookies are small files that are stored on your device. You can choose to accept or decline cookies through your browser settings. However, declining cookies may prevent you from taking full advantage of our website.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to certain exceptions

To exercise these rights, please contact us at [insert email address].

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

Thank you for choosing SUBSTITUTE CHEMICALS!