Refund and Returns

At SUBSTITUTE CHEMICALS, we strive to provide high-quality research chemicals and related products. If you are not satisfied with your purchase, please review our Refund and Returns Policy below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in the same condition that you received it.
  • The return must be initiated within 30 days of the purchase date.
  • A receipt or proof of purchase must be provided.

Non-Returnable Items

The following items are non-returnable:

  • Opened or used products
  • Products that have been damaged or altered

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [insert email address] or via live chat to request a return authorization.
  2. Provide your order number and details about the product you wish to return.
  3. Once approved, you will receive instructions on how to return the item.

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item shipped).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [insert email address].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [insert email address].

Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us.

Thank you for choosing SUBSTITUTE CHEMICALS!